FAQs For Shoppers
Frequently Asked Questions.
Here are some common questions about shopping with us.
When do items get marked down?
Trends marks down clothing and accessories every three weeks. Trends does not negotiate prices. The markdown schedule is as follows:
Day 21: 20% markdown
An item with an initial price of $100 becomes $80.
Day 42: 40% markdown
The item with an initial price of $100 becomes $60.
Day 60: 60% markdown
The item with an initial price of $100 becomes $40 and the consignment period is over. The consignor can now come pick up their item or it may be donated at any point- so act FAST!
How often does inventory change?
Trends merchandise goes in and out daily! We only keep items in the store for 70 days max, BUT 75% of all of those items sell within the first three weeks of arrival. We add an average of 150 new items into inventory per day.
Don’t worry – It’s easy to keep up with our quickly changing inventory. Just check out our new arrivals rack in store – it’s updated every day!
Do you allow returns?
Of course! If you are unsatisfied for any reason, you can bring your items back within 24 hours for a full refund – not store credit – a full refund! Of course, the item must be in the same condition it was when it left Trends with tags still on.
Can I put an item on hold?
Need time to think about a purchase?
Trends can hold any item for 24 hours. No deposit necessary – but the 24 hours rule is strictly enforced so don’t be late or your hold may be gone…
Do you offer layaway?
Items with a purchase price over $150 may be put on layaway for a period not to exceed 30 days. We require a down payment of 50% of the purchase price. The remaining balance can be paid anytime within the 30-days. Items returned during the layaway period are subject to a 20% restocking fee. Items not paid for within 30 become property of Trends.
Do you have a Loyalty Program?
Heck yes, we do! We love our customers & consignors – You guys RULE!
Ask for a punch card next time you’re in the store and we will put you on the list. VIT loyalty members get discounts, coupons on their birthday, invited to special events, and much more!
Do you ship items?
Any pieces in our Designer Online Store can be shipped for a flat rate of $7.99.
Looking for more brands like J Crew, Anthropologie, & Loft? Join our Facebook group Trends First Look – all items in that group can be shipped out to you, as well!
Can you help me put together an outfit?
We are happy to help! Most of the Trends girls have degrees in fashion and an eye for style. We would be more than happy to assist you in creating the perfect outfit, all you have to do is ask!